What is your personal computer or workstation used for business or private? I use DELL workstation for CAD operation. The workstation suddenly stopped working. When I contacted DELL support, it was resolved on the day. This is very much appreciated. I am very happy with this support this time, so I recommend DELL. Below is a record of this problem and its response. We hope you find it helpful.
DELL workstation malfunction.
I use DELL’s workstation to operate CAD and CAE.
This workstation suddenly stopped working.
When I press the power button, it lights white, then flashes amber (orange), and the workstation does not start. Something like an error code appears or disappears on the monitor.
Check the error code.
If you search for something like an error code on the monitor and check it on another PC,
Memory malfunction
Seems to be the cause.
I tried to do what I could.
It seems that the memory slump is the cause, so I tried doing what I can.
Try removing the memory → No
Try to insert another memory → No
There is nothing you can do yourself.
I can’t help but I’ll call DELL support.
Call DELL support.
The DELL support number is a sticker on the top of the workstation case.
On my workstation,
Pro Support Phone Number: 0120-912-738
I called here.
When I told them my “symptoms” and “what I did” by phone, the memory seemed to be in poor condition and I was dispatched a replacement memory and workers.
On-site support on the day.
The maintenance and support service I had was “Professional Support”. If you subscribe to this, you can get support on the day. I’m ashamed to say that I didn’t know that this trouble occurred.
It was noon when I called DELL support this time, but the operator said that support is available on the day. I asked for the day because it would be a problem if the workstation did not move. At 16:15 a DELL engineer worked onsite and the workstation was restored to good condition.
There are similar maintenance services other than workstations.
For DELL workstations, “Pro Support” is on-site support on the day. For other PCs, for example, a laptop would be equivalent to “3 years Premium Support: Onsite Service”.
This time, I am satisfied with the very quick response, so I recommend everyone to join when purchasing.
Summary
I wrote about the on-site service of DELL that I used on the day. My workstation didn’t start up due to memory problems, but thanks to the support on the same day, the problem was resolved within the same day, and my workstation is working fine. When a PC or workstation breaks down, whether it’s for work or private, it’s very problematic. I am very grateful for this support that can be solved on that day at such times. I encourage you to subscribe to DELL products and support.
#DELL #support #PC_trouble